A user calls the help desk because a folder containing critical business files is missing from the local drive. The user is adamant that the folder was there the previous day, and cannot understand why it is gone. The technician…
A company has subscribed to a cloud service, paying monthly for a block of services and being billed incrementally when they exceed the monthly fee. Which of the following cloud concepts does this represent? A. Measured service B. Rapid elasticity…
A user recently purchased a video card for gaming purposes. The user installed the appropriate drivers and validated they work using vendor-supplied test tools. However, while gaming, the speed of the case fans increases, the entire system locks up, and…
A network administrator notices a new WiFi connection has appeared as a wireless network choice and is always at the top of the list. As a result, users are constantly trying to connect to the wrong network. Which of the…
A technician is configuring a new Windows computer for a home office. Which of the following steps should the technician take to secure the workstation? (Select TWO). A. Rename default accounts B. Disable Windows Update C. Configure single sign-on D.…
Virtual machines provide users with the ability to do which of the following? A. Extend 32-bit machines to 64-bits B. Share hardware resources C. Increase the network download speed D. Use less memory in the machine
A user wants to be able to access email from all devices. Which of the following formats should be used to allow this synchronization? A. SMTP B. iCal C. POP3 D. IMAP
A user reports browsing the Internet is slow and an icon with a picture of a person with a headset keeps asking them to "click here for help." The user has clicked on the icon to try to resolve the…
After installing a critical update from Windows Update, a user accidentally types an incorrect URL into the browser and malware is automatically installed. The malware disables the computer’s antivirus software and Internet connection. Which of the following would be the…
A user wants to configure a smartphone to save all attachments from an Outlook.com email to a cloud-based service. Which of the following would be BEST to use to accomplish this? A. Google Drive B. iCloud C. One Drive D.…