Which two options are part of customer relationship management? (Choose two.) A. Developing market research. B. Moving the customer towards positive decisions about IT investments and initiatives C. Classifying customer segments. D. Identifying key stakeholders.
Which option must you know when you plan to negotiate or reach agreement? A. underlying Interests of the stakeholders B. timing for decision on purchases C. the customer budget D. Cisco offerings
Which are two characteristics of laissez-faire leadership styles? (Choose two.) A. The leader has minimal involvement. B. A trained and qualified team member leads efforts. C. The leader provides rewards and incentives. D. It involves a high level of communication.…
Which two resources can be used to determine the characteristics of a customer’s persona? (Choose two.) A. social media B. past employers C. human resources D. annual reports E. industry peers
Which activity occurs in the loyalty phase of the customer relationship lifecycle? A. Gain credibility with the customer to establish them as an advocate B. Establish yourself as a trusted advisor. C. Continue to effectively develop your relationship with the…
Which option is most likely to improve interactions with customers? A. Understand their communication style. B. Understand the goals of their team. C. Learn their personal interests. D. Know the time available to present the solution.
You are proposing a solution to a group and a member of the audience is being critical of your proposal. Which tactic is recommended for engaging with this audience type? A. Acknowledge their concerns and move on. B. Build a…
Which target audience category typically provides the resources for an effort? A. secondary audience B. key decision makers C. watchdogs D. project sponsors E. gatekeepers
What is a primary benefit of asking questions to stakeholders who do not have strong decision authority over project funding, but who do have relevant experience? A. It shows them that you are interested in their opinions. B. The more…
Which two communications or interpersonal skills are critical for an Enterprise IT Business Specialist? (Choose two.) A. Ability to build relationships B. Ability to explain design decisions in multiple languages C. Ability to plan and schedule complex data migration D.…