You must know the AppleCare name of an Intel iMac before performing which of the following actions? A. Starting up from OS X Recovery HD. B. Running Mac Resource Inspector. C. Replacing the logic board D. Resetting the NVRAM.
Which of the following could indicate accidental damage when inspecting the inside of a Mac mini (Late 2012) before a repair? A. Light dust in the fans B. Third-party RAM installed C. Lint gathered near the rear vents D. Oxidation…
Which of the following is a valid electrical safety precaution when working on a computer or display with exposed, potentially energized parts? A. Use only metal screw drivers or fingers as needed to connect or disconnect cables. B. Always wear…
You are inspecting a MacBook Pro as part of your troubleshooting process. You note that two of the screws on the bottom case are damaged. There is no record of the computer being repaired on a previous occasion. If the…
Where can a technician find the serial number of an SSD that has been replaced on a MacBook Pro (Retina, 13-inch. Early 2013)? A. Lift the mylar cover on the SSD. B. Peel back the thermal pad on the SSD…
Remaining residue from Very High Bond (VHB) adhesive should only be removed with which of the following: A. VHB solvent B. Nail polish remover C. Isopropyl alcohol wipes D. VHB neutralizer E. Liquid acid neutralizer
The top case assembly of the MacBook Pro (Retina, 13-inch, Late 2013) includes which of the following parts? A. Battery, keyboard, microphone, trackpad, and BMU B. Battery, keyboard, microphone, and trackpad C. Battery, keyboard, trackpad, and BMU D. Battery, keyboard,…
Which of the following is a valid ESD safety precaution? A. Always handle logic board by grasping the heat sinks. B. Do not wear polyester clothing while working on ESD sensitive components C. You should place ESD-sensitive circuits on top…
Rhonda claims that her Mac cannot connect wirelessly to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST? A. Have you tried connecting to a different Wi-Fi network? B. Does…
Power Nap operations on a MacBook Air (Mid 2012) will be suspended until the unit is connected to a power adapter when the charge is at what percentage or less? A. 10 percent B. 30 percent C. 50 percent D.…