When replacing a MacBook Air (13-inch, Mid 2011) microphone, what other component must be replaced with the speaker included in the Mid 2011 microphone kit? A. Left speaker B. Right speaker C. Thermal rubber gasket D. Both left and right…
You are using a television attached to the HDMI port of a MacBook Pro (Retina, 15-inch Early 2013) but cannot see the menu bar. What section of the Display pane in System Preferences would help with this issue? A. Overscan/Underscan…
William states that the Ethernet ports do not function on his Mac Pro (Mid 2012) when plugged into the network at his office. He demonstrated that he knows how to connect Ethernet cables and was able to connect to the…
You require additional information about a specific problem with a customer’s Mac. Which one of the following resources is the Apple-recommended choice for researching the problem? A. Apple Downloads B. Apple Support articles C. Third-party search engines D. Apple Support…
What should be done to protect the Thunderbolt and USB 3 port during handling or shipment of the Mac Book Pro (Retina, 13-inch, Late 2012, Early 2013 and Late 2013 logic board? A. Install screws on logic board. B. Immediately…
The Mac Pro (Late 2013) enclosure is made of the following polished material that must be handled with care to avoid scratching: A. plastic B. acrylic C. titanium D. aluminum
According to the Apple Troubleshooting theory, at what stage should you run a diagnostic? A. After determining the issue is not hardware B. After determining the issue is Education Opportunity C. After determining the issue is caused by the Environment…
What is the minimum version of OS X required required to use the AirPort Utility to configure an AirPort Extreme 802.1 lac? A. OSXv10.7.5 B. OSXv10.7.2 C. OSXv10.6.8 D. OSXv10.8.4
How many simultaneous connections are supported on AirPort Extreme and Time Capsule? A. 254 B. 100 C. 50 D. 10
Which of the following is NOT a good step to take when working on-site on a computer’? A. Place parts on the floor. B. Use a grounded ESD mat C. Wear a grounded ESD wrist strap. D. Check the polarity…