Which action would you take to convert a high availability over LAN deployment to high availability over WAN? A. Apply a ”Warm Standby” license. B. Apply a ”WAN Standby” license. C. Do a fresh installation of the whole system as…
What is the purpose of relative filters? A. generate historical and real-time reports for the previous week B. generate historical time reports for the previous week C. filter spam emails from reaching the email queues D. report on previous port…
Which option enables you to monitor previous agent seat license usage? A. traffic analysis historical report B. port and agent seat utilization historical report in Cisco Unified Intelligence Center C. port-monitoring tool in Cisco Unified Communications Manager Real-Time Monitoring Tool…
The Cisco Unified Real-Time Monitoring Tool enables you to do which three options? (Choose three.) A. Plot and view performance data. B. Monitor the replication status of historical data store. C. Monitor the Cisco Unified CCX CTI port status and…
You should perform which three options when troubleshooting a Cisco Unified CCX engine “Java out of memory” crash? (Choose three.) A. Check the Cisco Unified CCX Serviceability Control Center. B. Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool.…
Historical reports can be generated using which two Cisco Unified CCX tools? (Choose two.) A. Historical Reports Data Store B. Historical Reporting Client C. Cisco Unified Intelligence Center D. Cisco Supervisor Desktop
Which facility is provided to debug a Cisco Unified CCX script live with a real voice call? A. Cisco Unified Contact Center Express Editor B. Reactive Debugging C. Accept Step D. Proactive Debugging
Which three tasks can an agent perform using email? (Choose three.) A. save the response as a draft B. send the response to the supervisor for review C. transfer the email to another CSQ D. transfer the email to another…
Which three tasks can an agent perform on the Cisco Agent Desktop? (Choose three.) A. chat with an SME B. send an email to an SME C. send enterprise data to an SME D. transfer a call to an SME…
Which Cisco Unified Contact Center Express platform set supports the use of an embedded Internet browser within the Cisco Agent Desktop? A. Premium only B. Enhanced and Premium only C. Standard, Enhanced, and Premium D. Cisco Unified Contact Center Express…