In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with new redundancy requirements for Administration. Which option is the recommended configuration? A. 1 – Primary AW, 1 – Secondary AW B.…
Which setup is correct when you configure the Cisco UCS B VICs to reach the Fabric Interconnect Switches for the Cisco UCCE on UCS B deployments? A. Disable the Fabric Failover only when the UCS B FI connects to a…
Which statement about the Cisco UCCE solution in the virtualized environment is true? A. VMware NIC teaming whether in active-active or active-standby configuration on the UCS B/C series is supported B. Nexus 1000V virtual distributed switch can be used but…
A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private network NIC fails, which two events…
In Cisco Finesse, which two workflow action types can be configured via the administration page? (Choose two.) A. HTTP Request B. Timer Action C. Scheduled Call Back D. Browser Pop E. Run Macro
Which two features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose two.) A. load balancing outbound calls B. secure communication using flow around mode C. normalize SIP messages using…
When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode? A. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU…
Which are the three minimum components required in a Cisco Unified CVP VXML “standalone” deployment model? (Choose three.) A. Cisco Unified CVP reporting server B. Cisco Unified CVP Call Studio C. Cisco Unified CVP VXML Server D. VXML virtual voice…
In Cisco UCCE, what is the reference design for vmnic configuration on UCS Tested Reference Configuration (TRCs)? A. An active-standby scheme B. With UCS B, use only active-active scheme with Fabric Interconnect switch (FI) C. Either Mode (active-active or active-standby)…
Which two features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose two.) A. agent to agent transfer B. Cisco Extension Mobility for agents C. call queuing D. CTI data…