Which setup is correct when you configure Cisco UCS B-Series VICs (M81KR/12xx VICs) for Cisco Unified Contact Center Enterprise on Cisco UCS BSeries deployments? A. Enable Fabric Failover as an extra redundancy measure so that traffic from the UCS B-Series…
You deploy Cisco Unified Contact Center Enterprise on a Cisco UCS C-Series Server and Unified Contact Center Enterprise is split over WAN with a dedicated WAN circuit for United CCE private traffic. Which two statements about QoS are true? (Choose…
Refer to the exhibit. Which option describes Cisco Unified CCE on the UCS B Fabric Interconnection pair to the upstream network connectivity? A. Have a straight links scheme from the UCS B FI pair to the upstream Layer 2 switches…
In Cisco Finesse 10.0(x), which VM network adapter type removes the requirement to disable the LRO feature on the VM host? A. Vlance network adapter type B. Flexible VM network adapter type C. E1000 network adapter type D. VMXNET network…
Which two statements about a Contact Center Enterprise solution in virtualized environment are true? (Choose two.) A. UCS B/C series NIC teaming is supported. B. 10/100 NIC speeds are supported. C. Gigabit Ethernet Auto Negotiation is optional for NIC and…
With Cisco Unified Contact Center Enterprise, what is the maximum number of skill groups in a Cisco Finesse Queue gadget? A. 100 B. 15 C. 50 D. 20
In Cisco Unified Contact Center Enterprise Outbound option with SIP Dialer, which two campaign modes require a dialer port to place a call? (Choose two.) A. Direct Preview dialing mode B. Progressive dialing mode C. Predictive dialing mode D. Transfer…
Cisco Unified Contact Center Enterprise uses Cisco Unified Customer Voice Portal in comprehensive mode. The customer estimates the peak inbound traffic to be 20 CPS, and that they have 10% transfer calls and 10% Courtesy Callback. They need to deploy…
Which two options are the maximum number of concurrent reports supported with the Packaged CCE Data Server Release 10.5? (Choose two.) A. 100 concurrent Real-time reports B. 400 concurrent Real-time reports C. 800 concurrent Real-time reports D. 50 concurrent Historical…
Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.) A. agents B. IVR ports C. PSTN gateway trunks D. reporting ports