Which three components are required in a Cisco Unified CVP VXML “standalone” server deployment model? (Choose three.) A. Cisco Unified CVP Call Studio B. Cisco Unified CVP VXML Server C. Cisco Unified CVP reporting server D. load balancer E. ingress…
The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which three options are those messages? (Choose three.) A. SIP call control messages B. routing control (Cisco Unified…
Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.) A. basic call control (answer, hold, retrieve, end, and make call) B. advanced call control (consultation, transfer after consult, conference after consult) C. agent historical reports…
In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.) A. administration server B. real-time data server C. analytical server D. recording server E. static server F. performance…
In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose four.) A. Treat the call with Dialed Number Default Label. B. Queue the call and play a…
Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.) A. transfer call routing from agent to agent B. CTI data on Cisco Agent Desktop screen pop…