When using the Play Media micro-application, which parameter automatically generates the media file name for an agent greeting? A. -g B. -a C. -aa D. -ag

Which three statements about Cisco Unified Customer Voice Portal Whisper Announcements are true? (Choose three.) A. The first number calls the ringtone service that the caller hears while the Whisper Announcement plays to the agent. The CVP default for this…

Which variable does the Cisco Unified Customer Voice Portal use to return information about problems encountered while running a script? A. user.microapp.input_type B. user.microapp.FromExtVXML C. user.microapp.error_code D. user.microapp.server_info

Refer to the exhibit. Four calls enter the script in the exhibit but are queued due to no agents being available. Assume that the calls are equally distributed across the A, B, C, and D path in that order using…

In Cisco Unified Contact Center Enterprise 10.0 Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly. Which two statements describe the functionality of the Administrative script? (Choose two.) A. enables and disables skill groups…

Refer to the exhibit. In Cisco Finesse 10.0(x), a workflow is created for an Outbound Option call. Which condition must be added to ensure that the workflow can distinguish between the Outbound Option call and an agent-initiated outbound call? A.…

Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging in to the desktop. The error message highlighted has been found in the Jgw1log file. Which option describes…

Which three statements about Multi Line Agent mode in a Cisco Unified Contact Center Enterprise deployment are true? (Choose three.) A. It monitors and reports calls on all lines on the phone. B. Allows Unified CCE to support Join Across…

Refer to the exhibit. While a Whisper Announcement call is being troubleshooted, the Cisco Unified Contact Center Enterprise Peripheral Gateway PIM log is captured. Which option describes what the log file indicates? A. The agent PIM gets notification that the…

While a voice gateway accesses webservices elements, it times out and throws an error.badfetch event. Which two options are common ways to reduce such errors? (Choose two.) A. Set FetchAudioDelay timeout. B. Set FetchAudioMinimum timeout. C. Set mediafetchDelay timeout. D.…