Which two outcomes are expansion opportunities within customer success? (Choose two.) A. expansion of solution features B. renewal of solution subscription C. purchase of a new solution D. deployment of solution E. expansion of solution services
From a Customer Success perspective, why should the customer’s health be monitored? A. to provide the opportunity to address any changes in the customer’s experience around the solution B. to identify unused licenses so they can be addressed via a…
The CIO of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed over three months, with…
Refer to the exhibit. The graph shows a customer with a software product and highlights the number of paid-for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which…
From a Customer Success perspective, which reason to monitor your customer’s health is the most important? A. It provides the opportunity to address any changes in the customer’s experience or actions around the solution B. It allows the customer to…
What is the purpose of capturing moments of success with a customer? A. recognizing the value of the engagement B. validating deployment of the solution C. expanding the purchased solution D. renewing the contract and subscription
Which two results of a successful customer onboarding stage are the most important? (Choose two.) A. organization chart discussed B. account relationships identified C. desired business outcomes discussed D. stakeholders identified E. network diagrams discussed
Which two actions are critical when communicating with executives? (Choose two.) A. Keep services as a primary topic B. Focus on the value achieved C. Incorporate the sales team’s plan D. Target executive priorities E. Focus on technical details
You notice a decline over time in your customer’s usage of your procuct. Which action do you consider? A. Tell the customer a new solution will soon be available B. Carefully tell the customer to get more people to use…
The customer wants to improve operational expenditure and reduce :he C02 footprint of the organization. Which two business outcomes are critical to the company’s success? (Choose two.) A. sustainability B. credibility C. time to market D. business growth E. cost…