HOTSPOT Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue. Click on individual tickers to see the ticket details. View attachments to determine the problem. Select the appropriate…
Ann, a CEO, has purchased a new consumer-class tablet for personal use, but she is unable to connect it to the company’s wireless network. All the corporate laptops are connecting without issue. She has asked you to assist with getting…
An executive has contacted you through the help-desk chat support about an issue with a mobile device. Assist the executive to help resolve the issue. Which of the following should be done NEXT? A. Educate the user on the solution…
A user reports that a workstation is operating sluggishly Several other users operate on the same workstation and have reported that the workstation is operating normally. The systems administrator has validated that the workstation functions normally. Which of the following…
An organization is centralizing support functions and requires the ability to support a remote user’s desktop. Which of the following technologies will allow a technician to see the issue along with the user? A. RDP B. VNC C. SSH D.…
A user is configuring a new SOHO Wi-Fi router for the first time. Which of the following settings should the user change FIRST? A. Encryption B. Wi-Fi channel C. Default passwords D. Service set identifier
As part of a CYOD policy a systems administrator needs to configure each user’s Windows device to require a password when resuming from a period of sleep or inactivity. Which of the following paths will lead the administrator to the…
The network was breached over the weekend System logs indicate that a single user’s account was successfully breached after 500 attempts with a dictionary attack. Which of the following would BEST mitigate this threat? A. Encryption at rest B. Account…
A technician needs to exclude an application folder from being cataloged by a Windows 10 search. Which of the following utilities should be used? A. Privacy B. Indexing Options C. System D. Device Manager
A technician has spent hours trying to resolve a computer issue for the company’s Chief Executive Officer (CEO). The CEO needs the device returned as soon as possible. Which of the following steps should the technician take NEXT? A. Continue…