Processes exist everywhere.
Processes exist everywhere. A. True B. False
Processes exist everywhere. A. True B. False
Which of the following tasks should you not perform with your processes? A. Ignore them B. Design them C. Monitor them D. Optimize them
Why do organizations change their processes? A. To refocus resources B. New policies and procedures are developed C. Processes become outdated D. All of the above E. None of the above
Technology cannot be used to make processes more efficient, productive, and profitable. A. True B. False
Once you have your process established, there is no need to monitor how the process is performing. A. True B. False
Business process management (BPM) is a variety of tools and techniques used to support and manage the design, implementation, and improvement of operational procedures within an organization. A. True B. False
As long as you have a vision of where your company should be, you will be successful. Sharing this vision is not important. A. True B. False
Six Sigma strives to have a process operate at 99% efficiency. A. True B. False
Business activity monitoring is a method to measure the health and performance of your process. A. True B. False
Why is it important to manage an organization’s processes? A. To increase productivity B. To decrease costs C. To increase efficiency D. All of the above E. None of the above