Which of the following is required to connect the WFM Server to the WFM Database?
Which of the following is required to connect the WFM Server to the WFM Database? A. DB Server B. WFM Data Aggregator C. Stat Server D. Database Access Point
GE0-806
What must be done to remove obsolete data from the WFM database?
What must be done to remove obsolete data from the WFM database? A. Select ‘Cleanup Database’ from the WFM Database utility B. Change the ‘PurgeData’ option to ‘True’ on the WFM application object in the Configuration Layer C. Run the…
What is the only time interval currently supported as a Time Profile for WFM 8.x statistics?
What is the only time interval currently supported as a Time Profile for WFM 8.x statistics? A. 1 minute B. 5 minutes C. 15 minutes D. 60 minutes
What is the Activity in Genesys WFM where the work does not use or require WFM service objectives, such as research or scheduled callbacks?
What is the Activity in Genesys WFM where the work does not use or require WFM service objectives, such as research or scheduled callbacks? A. Immediate work B. Deferred work C. Fixed-Staff work
What would be your troubleshooting strategy?
You’re experiencing OutOfMemory exceptions in the default installation of Tomcat, used exclusively for WFM Web application. Assuming that Tomcat configuration has not been modified since installation, what would be your troubleshooting strategy? A. Review Tomcat configuration, -Xmx parameter B. Review…
When synchronizing configuration data to Genesys WFM, which objects are not synchronized?
When synchronizing configuration data to Genesys WFM, which objects are not synchronized? A. Agents B. Skills C. Agent Skill Level D. Switch E. Agent Group(s)
Which setting will help the customer to control the agent state from non-adherence to severely non-adherent?
In the customer’s environment, an agent is showing severely non-adherent. Which setting will help the customer to control the agent state from non-adherence to severely non-adherent? A. Alarm notification B. Alarm Threshold C. End before Threshold D. Start after Threshold
An agent is scheduled to start a shift at 12:00 PM and the Start Before threshold is set to 5. If the agent starts the shift at 11:54 AM. They will be considered ________.
An agent is scheduled to start a shift at 12:00 PM and the Start Before threshold is set to 5. If the agent starts the shift at 11:54 AM. They will be considered ________. A. Adherent B. Non-adherent C. Severely…
What does "Threshold" Indicate?
In the Schedule state Groups module of WFM Config utility what does "Threshold" Indicate? A. How many minutes early or late an agent can transfer to a scheduled state without being considered nonadherent B. How many seconds early or late…
Which of the following are examples of Schedule States that can be used when setting up Schedule State Groups?
Which of the following are examples of Schedule States that can be used when setting up Schedule State Groups? A. Adherent, Non-Adherent B. Call inbound, NotReadyforNextCall, CallOutbound C. DN Groups. Agent Groups. Race Groups D. Exceptions, Meals, Time OffTypes, Activities