HOTSPOT
You open the Microsoft Call Quality Dashboard as shown in the following exhibit.
Use the drop-down menus to select the answer choice that completes each statement based on the information presented in the graphic.
NOTE: Each correct selection is worth one point.
Hot Area:
Good or poor: A good or poor call consists of a call that contains a complete set of service metrics, for which a full QoE report was generated and received by the service. Determining whether a stream is good or poor is described earlier in this guide.
Unclassified: An unclassified stream doesn’t contain a full set of service metrics. These can be short calls—usually less than 60 seconds—where averages couldn’t be computed and a QoE report wasn’t generated. The most common reason for calls to be unclassified is that there was little to no packet utilization. An example of this would be a participant who joins a meeting on mute and never speaks. The participant is receiving, but not transmitting, media. Without media being transmitted, there won’t be any metrics available for CQD to use to classify the endpoint’s outbound media stream.