HOTSPOT
You have a Microsoft 365 subscription.
You need to create the call queues shown in the following table.
Which routing method should you configure for each call queue? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
MS-700: Managing Microsoft TeamsFree dumps for MS-700 in PDF format also you can read online.High quality MS-700 PDF and software. VALID exam to help you pass. |
 |
“Round robin” balances the routing of incoming calls so that each call agent gets the same number of calls from the queue. This may be desirable in an inbound sales environment to assure equal opportunity among all the call agents.
“Attendant routing” rings all agents in the queue at the same time. The first call agent to pick up the call gets the call.