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HOTSPOT
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
Explanation/Reference:
Explanation:
Box 1: Yes
Key features include:
Inventory, purchasing, and returns capabilities to manage truck stock, purchase order requests and fulfillment, and product returns.
Box 2: No
Field Service Mobile lets you work online or offline. Online mode requires an Internet connection; offline mode does not.
Box 3: Yes
Dynamics 365 Field Service is designed to use the broader Dynamics 365 Service Level Agreement (SLA) functionality in Dynamics 365 Customer Service.
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/overview
https://docs.microsoft.com/en-us/dynamics365/field-service/field-service-mobile-app-user-guide
https://docs.microsoft.com/en-us/dynamics365/field-service/sla-work-orders
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements