A user has reported that when trying to access Visual Voicemail the Following error is received:
"Unable to open application please try again later if it continues to fail contact your administrator’. The collaboration engineer working on the problem found the following on the phone logs
CVMInstallerModule STATUS_install_cancelled STATUS_INSTALL) _ERROR [thread=installer
MQThread][class=cip midp midletsuite installerModule][function=update status] Midlet install
Canceled/ERROR…visual Voicemail
How can this issue be resolved?
A. Replace the sever name with the server IP on service URL field
B. Eliminate the space in the service Name field
C. Configure DNS on phone configuration so it can resolve server name
D. Check the Enable checkbox on IP phone service configuration
You must enter the name of the service exactly as it appears in the
VisualVoicemail.jad file. For example, if there are no spaces in the name
of the service in the VisualVoicemail.jad file, do not include spaces in
the name in this field.