HOTSPOT
Parnell Aerospace has a Skype for Business Server 2015 environment. The company plans to implement response groups for their internal Help Desk and Accounting teams.
The two teams have the following requirements for their individual response groups:
Help Desk Response Group
Agents must sign in to the response group before they can accept calls.
Must offer new calls to the agents in the order in which they are listed in the Agent list.
Need to share queues with other Response Groups.
Accounting Response Group
Agents must not need to sign in to the response group before they can accept calls.
Must offer new calls to each agent in turn.
Must be managed by a dedicated Response Group Manager.
You need to configure the response groups for the Help Desk and Accounting teams.
How should you configure the response groups? To answer, select the appropriate configuration option from each list in the answer area.
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