Which card will NOT fit in a standard PC Card socket? A. dual-voltage card B. fixed-voltage card C. low-voltage card D. high-voltage card

What does an HP Care Pack provide? A. increased level of support service B. software patches and updates C. increased software functionality D. additional sales assistance

Third party pre-installed applications on HP systems are generally _____. A. activated with seperately purchased licence key B. full product with a limited trial period C. must be upgraded after one year of use D. full product, with an unlimited…

The customer only has the serial number for an HP notebook or desktop PC. Where can you go to find the configuration of the unit as shipped from HP? A. IT Resource Centre B. Warranty lookup site C. Partsurfer D.…

The system warranty has expired and the customer is requesting support. What support option is available to the customer? A. the customer will have to buy a new system B. pay for service and any parts required C. no option,…

Which HP communication details new HP accessories and options? A. Windows Updates B. Information Reference Guide C. customer advisories D. service and support announcements

When the technician arrives on site to repair a notebook, he discovers that the customer has dropped the notebook. This voids the customer warranty. What do you do? A. initiate the selling of an HP Care Pack and wait for…

HP Customer Advisories provide ____. A. warranty documentation B. unit service history C. issue resolution documentation D. advice on where to buy hardware

Which utility is used for testing an internal IDE hard drive? A. Disk Cleanup B. DPS C. Disk Defragmenter D. QRS

What is the function of HP StorageWorks Library and tape tools? A. offline version from product and spare part library "HP partfinder" B. spare part library with a knowlegde base for known errors C. diagnostic software for tape drives D.…