What is active listening? A. Understanding the total message being sent B. Analyzing the customer needs C. Thinking about how the solution fits within the environment D. Hearing every word the customer is saying

What is a thin client? A. a thin Ultrabook connected to the network B. a traditional PC with smaller and thinner physical form C. a device with minimal connectivity to connect to Internet D. an access appliance (to virtual client)…

If a customer has already chosen a client-virtualization software supplier, what should you find out? A. Whether they have chosen VMware, Microsoft, or Citrix B. Whether they have chosen Microsoft, Sun Microsystems, or Linux C. Whether they have chosen PCs.…