HOTSPOT You are a Dynamics 365 for Customer Service administrator. You install the Gamification solution for Dynamics 365. Users must be granted the minimum privileges required to perform tasks. You need to assign minimal security roles to users. Which security…

You are a Dynamics 365 for Customer Service system administrator for a company. The vice president of sales must be able to read account data for her business unit and other business units that report to her. You need to…

DRAG DROP You need to prompt the caseworker when populating the allergies field. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in…

DRAG DROP You are a Dynamics 365 for Customer Service system administrator. You have a data file that contains a list of accounts which must be important into the system. You need to import the accounts by using the Import…

HOTSPOT You are a Dynamics 365 for Customer Service system administrator. You enable the Quick Find view to look up First Name, Last Name, Email, and City on the Contact entity. You need to identify where the Quick Find search…

Case Study This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam.…

HOTSPOT You need to create a system chart for the Account entity. The chart must display a count of accounts grouped by owner and then display the accounts by Address 1: State/Province for each owner. You begin to configure chart…

DRAG DROP You are a Dynamics 365 for Customer Service system administrator. A user creates a duplicate account record with an updated email address. You need to remove the duplicate record and update the primary record with the new email…

HOTSPOT You are a Dynamics 365 Customer Engagement administrator. Each team will use Microsoft Excel in different ways. You need to select an Excel option to meet the needs of each team. Which Excel option should be deployed for each…

HOTSPOT You are the system administrator for Dynamics 365. You add a custom URL field for the Account entity. You need to make changes to a custom field. Which four fields can you change after the initial change? To answer,…