What is the cause?
You are a Dynamics 365 for Customer Service system administrator. You create a business rule for the Case form. The business rule marks some fields as required when the Created On date field does not equal the Modified On date…
MB-200 v.2
Where should you configure app permissions?
You are a Dynamics 365 for Customer Service system administrator. You create an app for the sales team. Members of the sales team cannot access the app. You need to ensure that sales team members can access the app. Where…
Which entity component should you use?
You need to simplify the registration process for repeat guests. Which entity component should you use? A. fields B. workflows C. relationships D. business rules
When a manager assigns a contact to a front desk agent, the front desk agent cannot see the record.
Case study This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam.…
Which relationship types should you use?
DRAG DROP A hospital uses Dynamics 365 Customer Engagement. The scheduling department schedules doctors for surgeries. You need to configure relationships between doctor and patient records. From the doctor entity, which relationship types should you use? To answer, drag the…
Which types of solutions should you use?
DRAG DROP You have a Dynamics 365 for Customer Service tenant that has one Sandbox instance and multiple Production instances. You need to import changes from the Sandbox instance to each of the Production instances with different requirements. Which types…
Which type of portal should you implement?
You are a Dynamics 365 for Customer Service system administrator. You need to implement a Dynamics 365 portal that allows customers to perform the following tasks: Post product experience information to forums. Enter issues in an online support center. Enter…
What should you do?
You are a Dynamics 365 for Customer Service system administrator. A user experiences slow performance when using Dynamics 365. You need to check the latency of the environment. What should you do? A. Use the organization Insights tool. B. View…
Which tool should you use?
A company identifies a new opportunity. Sales associates must collaborate to convert the opportunity to a sale. All associates have access to Microsoft SharePoint, but some associates do not have access to Dynamics 365 for Sales. You need to ensure…
Which data items will be included in the audit log?
You are a Dynamics 365 for Customer Service system administrator. Compliance standards require that entities and fields with Auditing set to On are recorded. You have configured all settings to the default settings and have set Global Auditing to On.…