A customer needs to know how data from third-party applications can be reported on in a Customer Service Insights dashboard. You need to advise the customer on how to display the data. What should the customer use? A. lead and…
HOTSPOT You are a Dynamics 365 administrator. You need to determine which type of dashboard needs to be created for different scenarios. Which dashboard type should you use? To answer, select the appropriate options in the answer area. NOTE: Each…
DRAG DROP You need to build a personal dashboard that displays the following charts and views: Charts: Number of cases by owner and priority Products with most cases opened Views: Display the number of cases opened in a seven-day period…
HOTSPOT A company is evaluating Dynamics 365 Customer Service Insights. The company decides to use the sample data environment to expedite the evaluation process. You need to recommend a dashboard. Which dashboard should you recommend? To answer, select the appropriate…
HOTSPOT You view the interactive dashboard in the Microsoft Dynamics 365 Customer Service Hub. Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic. NOTE: Each correct selection is…
DRAG DROP You are customizing a Dynamics 365 for Customer Service implementation. The call center manager requires a visual representation that includes the number of resolved cases by month for each call center agent. The chart must be visible to…
You are implementing Dynamics 365 Customer Service Insights. The product manager would like to see product sales trends by age group. The groupings are as follows: Ages 18 and younger Ages 19-25 Ages 26-40 Ages 41-55 Ages 56 and older…
You are a Dynamics 365 Customer Service administrator. You are configuring a case dashboard. You need to filter the dashboard to show only escalated cases and cases that are marked as Request. Which filter should you use? A. Timeframe B.…
Your organization plans to use Microsoft Power BI to access and analyze data in Dynamics 365 for Customer Service. You need to configure a Power BI connection to a Dynamics 365 organization named Contoso. Which service URL should you use?…
HOTSPOT You need to configure each escalation scenario. Which configuration should you use for each scenario? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Hot Area: