A company has extended Dynamics 365 Sales with an ISV product. The ISV has locked the product. The ISV product fails to meet the business needs of the company. The company has a contractual obligation to continue using the ISV…

A company is implementing Dynamics 365 Sales. The company has turned off out-of-the-box quote calculations in order to implement its own custom calculations. When users update a line item on a quote, they expect to see an updates total for…

DRAG DROP A client plans to upgrade several solutions in the Dynamics 365 Customer Service application. You need to recommend which upgrade option will achieve the outcome. Which method should you use? To answer, drag the appropriate options to the…

You design a solution for a client that is moving from Microsoft Dynamics CRM on-premises to Dynamics 365 Sales. During user acceptance testing, testers report significant performance issues. You need to recommend a solution to mitigate the performance issues. What…

A company asks you to migrate more than 5,000 records from Dynamics 365 Customer Engagement (on-premises) to the online version of Dynamics 365 Sales. You used a third-party utility to migrate the data. The city and state are displayed in…

A client is preparing to go live with a Dynamics 365 Sales implementation that uses Microsoft Azure Active Directory (Azure AD) group to manage security. The chief compliance officer (CCO) requires that all solutions meet the following requirements: Undergo security…

A client is using Dynamics 365 Sales and Power BI with stringent security on read access to accounts. You need to ensure that users will be unable to view restricted accounts in Power BI. What should you recommend? A. Share…

HOTSPOT A toy manufacturer is testing its processes in Dynamics 365 Sales and notices the following issues: The drop-down list of toy colors is different for different entities. They should be static and always the same. Too many decimal places…

DRAG DROP Your company is implementing Dynamics 365 Customer Service. You are part of the project team that meets weekly to review implementation progress and troubleshoot. During the weekly project management meeting, you receive the following updates from developers: Versions…

A client manages users on Dynamics 365 Sales by using Microsoft Azure Active Directory (Azure AD) groups to assign security roles. The client also uses team ownership of records in Dynamics 365 Sales extensively. Users report that they do not…