You run Dynamics 365 on-premises. Self-hosting costs are becoming prohibitive. You migrate all managed solutions and data to Dynamics 365 online and decommission all on-premises infrastructure. You need to determine which type of cloud service model is being used. Which…
You need to implement Microsoft Business Applications along with the Microsoft Power platform. Which three Microsoft Azure services are part of the Power platform? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point. A.…
This question-requires that you evaluate the underlined text to determine whether it is correct. A user who can access records in Dynamics 365 for Customer Service Hub is able to access the same records in the mobile app automatically. Review…
You review your current open cases in Dynamics 365 for Customer Service. When should you use parent/child cases? A. for cases for a customer who left a company and now works for a different company B. for cases from the…
You need to enable users to export and import data that is in bank and payroll files in Dynamics 365 for Business Central. What should you set up? A. RapidStart Services B. payroll-transaction import C. Data Exchange Framework D. data…
A company wants to automatically send a company-wide email every Sunday to remind employees to submit expenses. You need to configure the Microsoft Flow type that requires the least amount of user interaction and the highest level of consistency. Which…
You need to use Microsoft Flow to perform data-management tasks when users interact with records in Dynamics 365. Which three types of triggers can you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one…
This question-requires that you evaluate the underlined test to determine if it is correct. The Customer Service Hub app is available on desktop browser and on a mobile device. It can be used for managing cases and knowledge articles. Review…
You are an administrator in Dynamics 365 for Customer Engagement apps. You need to create solution components using customization tools. Which two components can be included in a solution? Each correct answer presents a complete solution. NOTE: Each correct selection…
You need to select a Dynamics 365 for Customer Engagement application to help your organization effectively track, manage, and deliver project-based services. Which application should you select? A. Customer Service B. Field Service C. Project Service automation D. Sales