A company is using Dynamics 365 Customer Service for case management. The company must use entitlements to enforce limitations on customer ticket creation. You need to design the entitlement terms. Which two metrics should you use? Each correct answer presents…
You are a consultant working with a company that sells sporting equipment. The company uses Microsoft 365 and Dynamics 365 Sales. You need to recommend tools that integrate with Dynamics 365 Sales and improve file collaboration. What three tools should…
A company uses social media for marketing. The company wants to use out-of-the-box Dynamics 365 Marketing functionality to streamline social media marketing. You need to determine the supported social media activities. Which action is supported? A. Gel notified when a…
Which three capabilities are included in Dynamics 365 Marketing? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point. A. Qualify leads B. Case management C. Dynamics 365 Connector for Linkedln D. Project quote management…
A company uses Dynamics 365 Sales. You disqualify a lead. On a later date, the lead shows interest in buying a product that the company sells. You need to convert the lead to an opportunity and retain all available history.…
A company wants an application that meets the following requirements: Display the latest news about the company. Recommend leads to sales team members. You need to identify an application to meet the requirements. What should you recommend? A. Dynamics 365…
DRAG DROP A company implements Dynamics 365 Sales. Users are unsure how to perform various tasks. You need to recommend features to help the company configure the system. What should you recommend? To answer, drag the appropriate features to the…
DRAG DROP A company implements Dynamics 365 Sales. You need to recommend the features to implement that meet the following requirements: Display a landing page when a sales manager signs in that shows the pipeline, top leads, open opportunities, and…
DRAG DROP All employees at a company use Office 365. You are setting up Dynamics 365 Sales for the company. Only some employees will have licenses for Dynamics 365 Sales. You need to recommend solutions for the company. What should…
HOTSPOT A company uses Dynamics 365 Sales. The company plans to use SharePoint Online to manage documents. For each of the following statements, select Yeas if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one…