How should you add an item to a queue?
How should you add an item to a queue? A. Route an item to a queue by using a workflow process. B. Enable a queue for a user. C. Enable an entity type for queues. D. Navigate to a queue…
How should you add an item to a queue? A. Route an item to a queue by using a workflow process. B. Enable a queue for a user. C. Enable an entity type for queues. D. Navigate to a queue…
For which two entities does Microsoft Dynamics CRM create a default queue when the entity is created?(Choose TWO) A. Opportunities B. Activities C. Cases D. Users E. Teams
What is the purpose of unit groups? A. Unit groups are used to define the measurements in which a product is purchased or sold. B. Unit groups are used to create price lists for each site. C. Unit groups are…
Which field is required to create a new Opportunity record? A. Originating Lead B. Customer C. Topic D. Contact E. Account
When creating a Lead, which type of information can you enter on the Main Lead form? A. Goals B. Competitors C. Additional addresses D. Products
Which two record types require a reference to the subject tree? Each answer presents part of the solution. (Choose TWO) A. Sales Attachments B. Case Resolution Activity C. Cases D. Sales Literature E. Knowledge Base articles
Which two statements about queues are true?(Choose TWO) A. Queues allow users to remove themselves from responsibility for an item by using the Remove button. B. Queues allow users to process items that they do not own. C. You can…
What are three valid ways to create cases? (Choose Three) A. Convert a Custom Activity record to a case. B. Import cases by using a .csv file. C. Use the Quick Create form. D. Convert an Opportunity record to a…
In Microsoft Dynamics CRM, which two record types are considered customers?(Choose TWO) A. Opportunities B. Accounts C. Leads D. Contacts
CORRECT TEXT Which definition is used to describe how users or equipment are combined to perform a service? A. selection rule B. resource C. scheduling D. weekly schedule