You delete a Lead record. By default, what happens to records that are related to the Lead record? A. All related activities, posts, and notes are disabled. B. All related records are deleted. C. All related activities, posts, and notes…
In which two circumstances does the autosave process save changes to Lead records?(Choose TWO) A. When a user exits a changed record B. Every 30 seconds C. When a user creates the record D. Every 120 seconds E. Every time…
Which action is possible directly from the All Contracts view? A. Delete an active contract by using the Delete button. B. Delete a canceled contract by using the Delete button. C. Set an on-hold contract to Active by using the…
A company has resellers who purchase routine support cases at no cost. A reseller plans to purchase additional support cases at a cost. What should you create? A. An incident-based template B. A time-based template C. A contract template D.…
A user reports that he cannot delete a Knowledge Base article template. You need to ensure that the user can delete the template. What should you do? A. Delete all articles associated with the article template. B. Unpublish the article…
You schedule time off for a resource in Microsoft Dynamics CRM. How are the affected days displayed in the service calendar? A. as a red block B. as a green block C. as a blue block D. as an orange…
What role do keywords play in the Knowledge Base? A. Keywords are only used to manage the Knowledge Base. B. Keywords relate similar cases to each other C. Keywords are used to search for articles. D. Keywords define the subject…
You are adding resources to a resource group. Which three resource types can you add? (Choose Three) A. facility B. business unit C. resource group D. name E. users
When you qualify a lead, which two records will also be created?(Choose TWO) A. Account B. Contract C. Campaign Response D. Opportunity E. Contact
Which service schedule component should you use to measure skill levels? A. resource group B. resources C. capacity planning D. selection rule