You manage a group of home improvement contractors. The contractors provide many types of services of homeowners including repairs and new construction. You need to create charts that organize the services by categories and ensure that the charts can be…

A new service agreement automatically generates 12 monthly work orders for a new customer. What are two possible status values for the work orders? Each correct answer presents a complete solution. A. Open-scheduled B. Open-reserved C. Open-unscheduled D. Open-requested

Which work order status value indicates that a technician’s work is ready for review and approval? A. Closed – Posted B. Closed – Completed C. Open – Completed D. Open – Posted

Your company has work orders and incident types of varying lengths. You add products, services, and service tasks to incident types. Some incident types do not include services and service tasks. Which two statements are true? Each correct answer presents…

A company provides plumbing repair services across a broad geographic area. The company creates different zones for providing service to clients. You need to organize work orders and resources automatically by geography. Which three actions should you perform? Each correct…

Which Microsoft service is included with the Resource Scheduling Optimization license? A. Microsoft Office 365 B. Microsoft Teams C. Microsoft Power BI D. Microsoft Azure

You use Schedule Assistant to schedule work orders. Which three constraints can you apply? Each correct answer presents a complete solution. A. Radius B. Team C. Roles D. Customers E. Sites

You restore Resource Schedule Optimization. You need to optimize individual resource schedules. What should you do? A. In Field Service Administration, locate a Resource record and select Optimize Schedule. B. From the schedule board, right-click a Resource record and select…

A field technician is completing a job and getting ready to drive to the next job. The dispatcher needs to provide the technician with driving directions. What should the dispatcher do? A. From the schedule board, right-click the scheduled work…

You need to assign resources to a work order based on proximity to a service location. Which two tools can you use? Each correct answer presents a complete solution. A. Service Calendar B. Resource Groups C. Schedule Board D. Schedule…