Your company is developing a new version of an existing application. The current list of feature requests is made up mostly of three years’ worth of bug reports and help desk support call data.
The company has no formal process for requesting input from its customer base.
You need to be able to prioritize the information and develop an accurate, useful list of feature requests.
What are three possible ways to accomplish this goal? (Each correct answer presents a complete solution. Choose three.)
A. · Use focused customer interviews to review the bug reports and help desk data.
· Create the requirements documents from the resulting information.
B. · Create a single requirements document that includes all the bug reports and help desk call items.
· Put this document on the backlog of the project.
C. · Working from the bug reports and help desk data, create an Excel workbook project matrix that ranks items based on complexity and priority.
· Determine the project requirements for the next iteration that includes the top ranking items on the matrix.
D. · use storyboarding diagrams and work with the stakeholders to filter, map, and expand on the bug reports and help desk call data.
· Review the diagrams with the stakeholders and create requirements documents based on that review.
E. · Hold a series of joint application design (JAD) sessions with representation from support, development, help desk, and customers. Filter out the bad items from the bug reports and help desk data.
· Create formal requirements documents based on the results of these sessions.
