You use the interactive service hub to manage cases.
Users report that they have difficulty finding a specific knowledge base article when they initiate a search from within a case. You need to ensure that search returns relevant results.
What are two possible ways to achieve the goal? Each correct answer presents a complete solution.
A. Relate the article to one or more categories.
B. Relate the article to a more relevant subject.
C. Update the article description.
D. Add additional keywords.
