A company uses Dynamics 365 Marketing. The company uses a third-party app to send email surveys to prospects to better understand their business needs.
There is currently no link to prospect records and users report that the survey management process is manual and is difficult to manage.
You need to automate the survey process and streamline collection and analysis of responses.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Create a survey in Dynamics 365 Marketing and create a campaign to send it to out and collect data
B. Use Customer Voice to collect and analyze survey results
C. Use Power Automate to automatically send Customer Voice surveys
D. Create surveys in Dynamics 365 Marketing by using Questionnaire
E. Use Customer Voice to compile results from the existing third-party app
Option B: Use Customer Voice to collect and analyze survey results Microsoft Dynamics 365 Customer Voice is a feedback management tool that can be used to create surveys, collect feedback, and analyze results. It can be integrated with Dynamics 365 Marketing to provide a seamless experience.
Option C: Use Power Automate to automatically send Customer Voice surveys Power Automate is a service that helps you create automated workflows between your favorite apps and services to synchronize files, get notifications, collect data, and more. It can be used to automate the process of sending surveys through Customer Voice, reducing manual effort.
Please note that while Dynamics 365 Marketing does have capabilities for creating and managing campaigns, it does not directly support the creation of surveys (Option A and D). As for Option E, Customer Voice does not have the capability to compile results from a third-party app. It is designed to work with surveys created within the Microsoft ecosystem. Therefore, Options B and C are the most viable solutions.