What could be causing this?

An end user is attempting to log in for the first time to the Cisco Prime Service Catalog to order services. While logging in, the user is not able to see the login page.
What could be causing this?
A. Cookies are enabled in the browser.
B. The administrator set up single sign-on and provided direct access to the service catalog after the user logged in to the corporate SSO server.
C. The user must reset the password to have access to the login page.
D. By default, all users in Cisco Prime Service Catalog do not have access to the login page.

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