Home » Microsoft » MB2-708 » What information in email messages do tracking tokens rely on to identify items that should be tracked?
You are deploying Dynamics CRM 2015.
You plan to use smart matching and tracking tokens.
What information in email messages do tracking tokens rely on to identify items that should be tracked?
A. An alphanumeric string generated at the end of the subject line
B. An alphanumeric string generated at the beginning of the subject line
C. The email address of the sender and the recipient
D. A token that contains an alphanumeric string that is located in the email header
Correct Answer: A
Explanation/Reference:
How Microsoft Dynamics CRM uses tracking tokens
Tracking tokens increase the probability for email identification and matching. You can use the tracking token feature to improve email message tracking. A tracking token is an alphanumeric string generated by Microsoft Dynamics CRM and appended to the end of an email subject line.
It matches email activities with email messages.
