You use Microsoft Business Products.
When you try to create a support request, you receive the following message:
You don’t have permission to access this page or perform this action.
You need to determine the cause of the error message.
What is the cause?
A. Your password is expired
B. Your account is disabled
C. Your company does not have Premier support
D. Your account is not a member of the global admin role
D is the most ‘correct’ one, however, being a global admin SHOULD NOT be necessary.
According to
https://docs.microsoft.com/en-us/microsoft-365/admin/contact-support-for-business-products?view=o365-worldwide&tabs=online
Go to the admin center at https://admin.microsoft.com. If you get a message that says you don’t have permission to access this page or perform this action, then you aren’t an admin.
It does not mention the global admin role, so if this one comes in your exam I’d have a close look at the available options.