What is the cause of this issue?

A customer using a 7925 phone reports that sometimes the music on hold does not come through or is choppy. The engineer checks the location history and notices it tends to occur toward the edge of the cell. The APs have their data rates set to 12Mbps as mandatory where all rates below are disabled.
What is the cause of this issue?
A. beacons have been disabled
B. mandatory data rates set too high
C. the phone requires the 11Mbps rate
D. unicast is enabled

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