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What is the main goal of incident management?
A. ensure the same incident doesn’t recur
B. enable the customer to report issue
C. restore a normal service operation as quick as possible
D. create possible workaround for issue that might recur
Correct Answer: C
Explanation/Reference:
Incident management (ITSM) … The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.
