Refer to the exhibit.
In a Cisco Unified Contact Center Enterprise system, the call flow uses a Cisco Unified IP IVR application to collect an Account ID and PIN from the caller as shown above. In testing this call flow, the Cisco Unified ICM Call Routing Script is not receiving the digits entered by the caller. What is the most likely cause of the problem?
A. The “Set Contact Info” variable should be used before the “Set ICM Result” to set “Call.PeripheralVariablel”. to “accountID” and “Call.PeripheralVariable2” to “accountPIN”
B. The “Set Enterprise Call Info” step should be used before the “Set ICM Result” step to set “Call.PeripheralVariablel” to “accountID” and “Call.PeripheralVariable2” to “accountPIN”.
C. In the “Set ICM Result” the “Call.PeripheralVariablel” variable should be set to “accountID” and the “Call.PeripheralVariable2” variable should be set to “accountPIN”.
D. The “Set Call Variable” step should be used before the “Set ICM Result” step to set “Call.PeripheralVariablel” to “accountID” and “Call.PeripheralVariable2” to “accountPIN”.
Explanation/Reference:
