What must be configured to resolve the issue?

A Cisco Unity Connection administrator has set up a shared mailbox for a group of users and configures their extensions to forward to voicemail if thecall is unanswered. Users report that callers are not reaching the mailbox and hear only the default system message. What must be configured to resolve the issue?
A. direct routing rule
B. forwarded routing rule
C. system distribution list
D. search space

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