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Your company network includes a Microsoft Visual Studio Team Foundation Server (TFS) 2012 server and Microsoft System Center 2012. Your company launches a new customer sales portal.
It is critical that all issues identified as potential bugs get addressed in a timely manner.
You need to ensure that incident response times are managed across support and development teams.
What should you do?
A. Use Service Manager.
B. Create a new incident within System Center and assign it to a bug work item in TFS.
C. Use SQL Server Reporting Services (SSRS) to query the Operations Manager Data Warehouse and create work items.
D. Use Orchestrator.
Correct Answer: A
Explanation/Reference:
Service Manager provides an integrated platform for automating and adapting your organization’s IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). It provides built-in processes for incident and problem resolution, change control, and asset lifecycle management.
Incorrect:
Not D: Orchestrator provides a workflow management solution for the data center. Orchestrator lets you automate the creation, monitoring, and deployment of resources in your environment.
