Your IT department uses a custom SharePoint list to capture help desk calls and ticket information. Management asks you to report the mean time to repair (MTTR) on a weekly basis.
You need to modify the list to capture the data necessary to prepare the report.
What should you do? (To answer, move the four appropriate actions from the list of actions to the answer area and arrange them in the correct order.)
Select and Place:
Correct Answer:
Explanation/Reference:
Note: Mean time to repair (MTTR) is a basic measure of the maintainability of repairable items. It represents the average time required to repair a failed component or device. Expressed mathematically, it is the total corrective maintenance time divided by the total number of corrective maintenance actions during a given period of time. It generally does not include lead time for parts not readily available, or other Administrative or Logistic Downtime (ALDT).
