What should you do?

You have a Dynamics CRM organization. You plan to use folder tracking.
You configure server-side synchronization and you enable the Folder-Level Tracking feature.
A user named User1 in the sales department reports that email activities are not being generated automatically when email messages are moved to the folders.
You need to ensure that the email activities are generated.
What should you do?
A. Instruct User1 to create folder tracking rules.
B. Set the mailbox of User1 as a forward mailbox.
C. Install the Microsoft Office 365 Groups solution.
D. Instruct User1 to install Dynamics CRM for Outlook.

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