What should you identify?

You are responsible for a large global deployment of Dynamics CRM 2015 for users located in France and the United States.
All of the users have client computers that run Windows 8.1 and have Microsoft Dynamics CRM 2013 for Outlook installed. The base language is English.
You plan to upgrade Microsoft Dynamics CRM 2013 for Outlook to the most recent version. The users in France request that their base language be French.
You successfully upgrade Microsoft Dynamics CRM for Outlook for the users in the United States.
The upgrade for the users in France fails.
You need to identify the cause of the upgrade failure.
What should you identify?
A. You can upgrade the client only if the base languages match.
B. You failed to install the French language pack for Windows before you started the upgrade.
C. You failed to install the French language pack on the server.
D. You failed to set the base language on the server to French.

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