You receive a call from someone you have never spoken to before.
He tells you that he is familiar with one of your products from his work at a previous company and wants to purchase the product for his current company.
You need to identify the next step in the sales process.
What should you identify?
A. Create a lead, log the phone call, and then qualify the lead.
B. Create a contact and a phone call.
C. Update the quote from the previous company and send the quote to the prospect by email.
D. Create a quote.
