Home » Microsoft » 70-246 » What should you recommend doing from the Service Manager console?
You need to recommend a solution to implement the changes for the incident impact value.
What should you recommend doing from the Service Manager console?
A. From the Library workspace, edit a template.
B. From the Library workspace, edit a list.
C. From the Work Items workspace, edit a view.
D. From the Administration workspace, edit the Settings.
Correct Answer: B
Explanation/Reference:
Explanation:
Provide users with the ability to select an impact value of ALL computers for an incident. To meet the criteria for the incident impact value change you must use lists.
http://technet.microsoft.com/en-us/library/hh519706.aspx
And here:
http://technet.microsoft.com/en-us/library/hh519655.aspx
