You company has a Microsoft 365 subscription that uses Phone System and Calling Plans.
You plan to implement a toll phone number for the helpdesk.
You need to implement the following call features for the helpdesk phone number:
Must include a greeting and hold music
Must bypass menu options when a call is established to the helpdesk
What two resources should you create? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. a call queue
B. a call park
C. an auto attendant
D. a resource account
E. a calling policy
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The answer is A & D because Call QUEUE can include both greetings and hold music. “Must bypass menu options” then you don’t need an Auto attendant, the call can go directly through the call queue to reproduce the greeting (during business hours). Resource account is because call queues require it.
I think answer are A,C and D.
But I need to select two…
Answer are A and C.