Home » Cisco » 300-085 » Where can you look in the Cisco Unity Connection Administration to correct issue?
You have recently restored your Cisco Unity Connection server throuoh the Disaster Recovery System. Since the restore, your users have noticed that their message waiting indicators are inconsistent.
Where can you look in the Cisco Unity Connection Administration to correct issue?
A. Voicemail > Message Waiting
B. Telephony Integrations > Port Group
C. Telephony Integrations > Phone System
D. Users > Users > Message Waiting Indicators
Correct Answer: C
Explanation/Reference:
8.Confirm that MWIs for the phone system are not forced off. To view the Force All MWIs Off for This Phone System check box, in Cisco Unity Connection Administration, select Telephony Integrations > Phone System > Phone System Basics.
9. Confirm that the MWI is enabled for the user. To view the Enabled check box, in Cisco Unity Connection Administration, select Users > Users > Messaging Waiting Indicators.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/troubleshooting/guide/10xcuctsgx/10xcuctsg050.pdf
Confirm that the correct phone system is assigned to the MWI for the user. To view the Phone System field, in Cisco Unity Connection Administration, select Users > Users > Messaging Waiting Indicators.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/troubleshooting/guide/10xcuctsgx/10xcuctsg050.pdf
C is correct:
Synchronizing MWIsWe recommend resynchronizing MWIs for the system in the following circumstances:
•After a server is restored using the Disaster Recovery System.
•After upgrading a system.
•After a WAN outage in a system that has distributed voice messaging through Cisco Unified Survivable Remote Site Telephony (SRST) routers or Cisco Unified Communications Manager Express routers in SRST mode.
To Synchronize MWIs for a Phone System Integration
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations and select Phone System. On the Search Phone Systems page, select the name of the phone system for which you want to synchronize all MWIs.
Step 2 On the Phone System Basics page, under Message Waiting Indicators, select Run.NoteSynchronizing MWIs for the phone system may affect system performance. We recommend that you do this task when phone traffic is light