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You are tasked with setting up Case management in the Dynamics 365 for Finance and Operations deployment for your organization.
Your organization must use cases to track defect and enhancement reports for products, so that engineers can improve products over time. Only appropriate employees within the organization should have access to cases and related information.
• Call enter employees create thousands of service cases and ensure that the proper resources are allocated for each service.
• Service department employees fix cases created by the call center and create cases for defects and enhancement suggestion when they identify them. Engineers review the cases from the service department while planning and designing the next version.
You need to configure the tool to enable tracking of service cases and product defects and enhancements.
Which Case management settings should you choose for each category or categories? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
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