A user reports that when using desk phone A at the office HQ a call can be extended to a cell phone, but when the desk phone B is used at another office branch, the call cannot be executed. Which Cisco Unified Communications Manager configuration item causes this issue?
A. Extension Mobility
B. Device Mobility
C. Mobility soft key
D. Physical Location
I also think C is the correct answer.
From the feature and services guide I took:
Send Call to Mobile Phone(s) – Users access this feature on the IP phone via the Mobility softkey. The feature triggers a remote destination pickup, which allows the user to move an active mobility call from the user desk phone to a configured remote destination phone.
I agree with answer C, To allow an active call to be handed over from an IP phone to a remote destination, the IP phone needs to have the “Mobility softkey” configured for the Connected call state.
I don’t think this is correct. Device mobility covers moving endpoints between locations, NOT extending calls to Cell phones. That is done with Unified Mobility, and to do that….you have to set the Mobility softkey…
My bet is this is actually C.