A Customer Success Manager must deliver high touch customer success experience. Which customer engagement model must be used?
A. Utilize a digital engagement so all your customers experience the touch of customer success
B. Utilize people to focus on the elite customers for a 1:1 or 1:few onsite customer success experience
C. Utilize the service team to form a larger internal team to lead the engagement
D. Utilize people to focus your customers in a 1:many customer success experience
Hello!
I just passed the 820-605 CSM exam recently online.
A little difficult, and a lot of questions on Success Plan Creation and Barrier Management.
Questions on this site are out of date, many new questions are NOT available here.
And,
I mainly learned the newest version Pass-Leader 820-605 VCE and PDF files, new questions are all available from Pass-Leader.
FYI and good luck, guys!
The answer is wrong